We ship exclusively with FedEx Express Cargo.
Delivery times are usually:

• USA: 2–5 business days
• International: 2–5 business days (depending on customs clearance)

We typically process orders within 1–2 business days. Orders placed before 2:00 PM CT begin processing the same day. Weekend and holiday orders are processed the next business morning.

Yes, all U.S. domestic orders include free FedEx Express shipping. International shipping costs are shown at checkout.

FedEx may:

• Attempt a second delivery
• Leave your package at a secure local collection point

You will receive instructions from the carrier for pickup.

Please notify us within 48 hours with photos of the issue. We will replace or correct the order at no additional cost.

Once your order ships, you will receive an email with a FedEx tracking number and link. You can also track your order using your tracking or order number on our Order Tracking page.

If your package has not arrived within the estimated timeframe, contact our support team. We will work directly with FedEx to locate the package and resolve the issue promptly.

You may request a return within 30 days of delivery, as long as the item is:

• Unused and uninstalled
• In original packaging
• Free from damage or modification
• All labels and protective films intact

The buyer is responsible for return shipping.

Simply email us at info@roofrackrail.com with:

• Your order number
• Reason for return
• Photos (if applicable)
• Confirmation that the item is unused and in original condition

We will guide you through the return process.

Once your returned item is received and inspected, we will process your refund within 3–10 business days. Your bank or card issuer may take an additional 3–10 business days to post the credit.

Yes. If you want to exchange your item for a different model or compatible product, contact us at info@roofrackrail.com. The buyer is responsible for shipping costs for both the return and replacement.

We accept all major payment options, including:

• Visa, Mastercard, American Express, Discover
• Apple Pay, Google Pay, Shop Pay
• PayPal
• Venmo
• Diners Club, JCB, UnionPay, Bancontact

All payments are secured with 128-bit SSL encryption.

Yes. We proudly offer a One-Year Corrosion-Free Guarantee on all roof racks and roof side rails. If you experience corrosion within one year of purchase, we will repair or replace the product at no cost. Improper use, accidents, or lack of maintenance are not covered.

Common reasons include:

• Incorrect card details
• Insufficient funds
• Bank security blocks
• Card not enabled for online or international purchases

If this happens, try another payment method or contact your bank.

Yes. Orders may be canceled within 24 hours, provided they have not been shipped. Once shipped, cancellations are no longer possible, but you may request a return upon delivery.